Everything is directed to respond to the needs of our customers, not just the event.

At Chubb, our goal is to minimise the trauma and discomfort—making every claim as stress-free and straightforward as possible. We listen carefully to the needs and concerns of our customers and make sure they're well-informed every step of the way. The Claims team has a clear and simple purpose; our customers should trust our claims professionals to respond to each claim with a sense of urgency and care. We therefore aim to provide a claims service that is thoughtful, responsive and solution-orientated. Everything is directed to respond to the needs of the customer, not just the event.

What makes the Chubb Accident & Health and Travel claims process different?

  • Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you at Chubb Claim Centre

  • Highly trained team with expert understanding of the medical, legal, international and financial elements of a claim

  • Prompt acknowledgment upon receipt of claims notification

  • Staff empowered to take immediate decisions to streamline our process

  • Worldwide network of offices providing access to local experts and ensures the delivery of appropriate local solutions 

Who to contact:

A&H and Travel Insurance Claims
skador@chubb.com

American Express Travel Insurance Claims
travelinsurance.claims@chubb.com